Crowne Plaza Suites MSP Airport – Mall of America

Let me start by saying the staff is very nice here.
I would give them/staff five stars.
The hotel smells.
It HAD a nice gym but the gym is tired, there’s no cleaning wipes in the gym. Did I mention the hallways smell? The elevator smelled like a hobo lives in it.

It’s just a tired building. Just an overall vibe of management, not of paying attention to the details of what makes a home away from home.

It’s a two-star situation with a great staff and comfortable beds.

Booked a room for our child’s birthday. They were so accommodating as far as allowing us to use the pool and hot tub area for a bevy of children. They had so much fun and want to do it again next year! The only negative was that the water in the pool was just changed out and was pretty cold, but the kids just took turns hopping into the hot tub to warm up.

Great Stay at the Crowne Plaza MSP with One Major Safety Concern

I had a great stay at the Crowne Plaza MSP! The airport and flight-themed photography throughout the hotel was a unique and modern touch, and my room was clean and comfortable. The gym was one of the nicest I’ve seen in a hotel—spacious and well-maintained. The hidden game room near the restaurant was also a delightful surprise, offering shuffleboard, pool, foosball, golf, and a wall-mounted Scrabble board.

The location is a major plus, with quick access to MSP Airport, a reliable shuttle service, and the Mall of America just minutes away.

However, one negative—and it’s a little scary—is the condition of the parking garage. It’s in extremely poor shape, with support beams all over, visible movement in the floors, and significant cracking and damage. Other reviews these issue a long way back, and there was a notice that the mentioned repairs were scheduled to begin in November, but as of December 12, nothing seems to have started. I just hope it holds up and no one gets hurt, myself included!

Despite this, the overall stay was excellent, and I would recommend the hotel—but the parking garage urgently needs attention.

I have mixed feelings about my stay. The hotel was nice enough; it felt partially updated and clean, but it wasn’t the level of comfortable luxury that I used to equate with Crowne Plaza hotels. You need a key card to access the rooms, which made it a little difficult for friends visiting (versus other hotels). The free shuttle was a nice bonus and the front desk employees were so nice! Bed was comfy. My main complaint is housekeeping. I appreciate daily service since most hotels stopped doing that after COVID, but the housekeeping lady would knock on my door until I physically unlocked it to speak with her. I used the top lock, so you could crack the door open still, and I know she could hear me yelling for her to skip service (the “do not disturb” sign was flimsy and fell off constantly). I could hear my TV at low volume outside the door, no way she didn’t hear me telling her to go away. I was in bed, enjoying my privacy, and felt completely uncomfortable with her insistence. She did not give up until I got dressed and came to the door. Also, overnight, there were random beeping noises and unusual sounds (creaking noises, TV clicking, etc). I’m sure there’s some explanation, but if I believed in ghosts like my mother, we would have been moving rooms or hotels! The tub drained abnormally slow, as another review mentioned, but it wasn’t a problem for me since I took short showers. All in all, YMMV, but I will pick a different hotel for my next stay in Minneapolis.

The staff is super friendly, especially the manager Leonardo. The hotel has a nice big indoors pool, and the shuttles are always on time. This is a good option to stay if you have a flight the next day.

Things I like: it has a jacuzzi in the pool area. Kids aren’t allowed in the jacuzzi, according to the sign. The airplane decor is neat. It’s close to MOA. Comfy bed. Pool area open until 11 pm.

Things I did not like: $10/night for parking. Just add it to the room fee. I was using my rewards points, I would have used a few more to cover this.
It’s in need of repair. Many pictures fallen off of walls and just leaned against the wall.

#1 issue – I ordered food around 11 pm on Fri night. We were so hungry.
The delivery driver brought the food in and set it on the counter. The front desk person asked if there was a room number. Driver said ‘no’ and left.
My hot food sat for more than 30 minutes until I called the restaurant to politely inquire into the status. He let me know it was delivered, I let him know I had no idea as the driver didn’t call me as they said he would.

Now, I realize the front desk person isn’t technically to blame here. However, my name, number, and room number was on the outside of the food packaging. He could have easily called my room. When I brought this up to the morning front desk person, he said it’s their policy to not handle my food.Right, fine, it didn’t take any touching to simply look at the obvious label. It would have taken him no time and my super hungry family could have had a hot meal, instead of a rubbery cold one. In the hospitality industry, what sets one place apart from another is their ability to go above and beyond. Crowne did not do that for our family.

Leo at the desk was THE BEST! All of the staff was very responsive and friendly. Food from the restaurant was tasty..just a tad high. My only issue was that the bedding doesn’t fit so we spent a lot of time putting sheets back on.