Homewood Suites by Hilton Minneapolis / Mall of America

Great location and value. And the best part? Rhoda at the front desk! Helpful, friendly, smart, she really went above and beyond for our group.

We stayed here for work from June to Oct. Everything was great with our room, the breakfast was not the best so we cooked in our room. The only issue we had was they started charging for parking without any advanced notice, so it was kind of aggravating when it came to my expense report. But other than that we had no complaints.

It was walking distance to the mall. The restaurant next door was good. The pool was freezing cold. Our room was above the courtyard, and they started playing music at 6 am. (no sleeping in😞). Then we finally had to call the desk at 11:30 pm to turn it off as it was still going. Even with ear plugs in, I could still hear it.
I’m not sure if the system is all on one system for the lobby and courtyard, but it is very disappointing. The parking lot had lots of light, so I felt safe leaving my car outside in the area. Overall, I might stay again, if not by the courtyard and lobby, and didn’t want to swim.

I stayed in 2 rooms here, varying in quality. One was good but the other the ceiling fan creaked and the thermostat was dead. Also don’t pay extra for the “mall view” rooms, all you can see is the parking garage.

Rooms are good. The staff we’ve been dealing with have been friendly. However as we all know, the little things are what make the difference.

We checked in – no soap in our room. We asked at the front desk but were told they’re out of soap. Not too sure how that happens but felt pretty gross not having soap to wash our hands.

In the three days we’ve been here, the tea in the common area has not been restocked and we can’t get any tea for our room either despite seeing a bunch in the room maintenance carts.

We’ve been brushed off by a few members of staff but have also had really good interactions with another few.

For 200$ a night, we expect soap and tea and I don’t believe that’s unreasonable.

I am a professional traveler as my job requires me to visit cities and municipalities across North America.

My experience at the Homewood Suites at the Mall of America was one to set the new standard.

The level of customer service I received here by all staff made me feel like an A-list celebrity. I cant rave enough about the team.

Obviously, the location was perfect. Airport, mall, and everything I needed at least 10mins away.

Special thanks to Rhoda and Mary for making my day every day and night while i was a guest.

Service was good, breakfast was delicious, rooms were quiet (except for the airplanes going off every 15 seconds, which couldn’t be helped and is to be expected when this close to the airport.), pool was warm and clean, easy walking distance to the Mall of America and several nice restaurants. Of course, there were a few minor drawbacks where we expected more from a Hilton. Some of the wallpaper in the hallways on the 7th floor was peeling, furniture had definitely seen better days (the couch in our suite was very saggy, many chairs were scratched up in our room and in the breakfast/commons area), the paint job was done sloppily, the toilet paper was cheap and thin, the TV had about 25 channels, and the only way to get into the bathroom of our suite was through the bedroom. So if you are trying to not wake people up is a challenge.
Overall our stay at the Homewood Suites by Hilton Minneapolis was good.